Getting to Know Us: Director of Human Resources, Building Services Contractor, Janitorial Cleaning, Post Construction Cleaning, Floor Care

Meet the Director of Human Resources

Norma started with A&S Total Cleaning in early 2015 and immediately hit the ground running. She has since implemented many programs and policies that will elevate A&S to the next level.

Norma has an extensive background in human resources and management. She attended university for both her undergrad and her graduate studies in Mexico City, and earned her Master’s Degree in Human Resources. Ultimately, her dream was to focus her career in Human Resources, and has found that opportunity at A&S Total Cleaning as the Director of Human Resources.

“I couldn’t be happier to work with HR, I eat, breathe and sleep it! It is my passion and I see a bright future for me under the direction of Mr. Todd Wolf, who is a great mentor and leader.”

She has a wealth of experience and has worked for top consulting and technology firms, both in the United States and Latin America. Her experience includes time with Microsoft, Unisys and Deloitte Consulting. While her experience is rooted in all the responsibilities that encompass human resources, she has also had the opportunity to become well versed in other areas such as consulting, operations management, policy development, and compensation/benefits analysis.

With her help we have been able to successfully implement reward programs for our employees who exemplify stellar work ethic, compile a handbook that aligns all of our company goals, and clearly define processes and procedures that comply with industry best practices. She has become a vital part of the Executive Team, and we deeply value her ideas and opinions.

Her priority is maintaining a happy and productive workforce, while creating policies and procedures that will keep us accountable to our clients and staff alike.

“Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.” -Harvey Mackay

It is very important to her that we hire talent and create a company atmosphere that values the work that our employees do.

Every day, we feel the impact of the positive work that she does. Not only does she make the company more efficient, she also keeps us accountable and helps each employee realize and reach their full potential. She is a hard worker who is always willing to give a helping hand and we both applaud and appreciate her dedication and exemplary work ethic.

When asked about her fondest memory thus far at A&S, she said, “My best memory so far was my birthday. In no other company have I been made to feel so appreciated. This memory will stick with me forever. I received cards, gifts, balloons, lunch and many warm wishes. They made me feel like a million bucks! I thank the Team for making me feel so special.”

In her free time, Norma enjoys spending time with her family and attending her daughter’s swim meets.

Thank you, Norma, for all you do!

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A&S Total Cleaning is a building services contractor.
We have been in the business for 26 years and truly understand what it takes to provide great customer service and a wonderful experience for our clients. We offer Janitorial Services, Post Construction Clean-Up, Porter Services, comprehensive Floor Care, Marble Restoration, Handyman Services, and a variety of other services that associated with building services. Visit our website today for a detailed description of all services, www.TotalCleaning.com.